Bloomreach
1001-5000 employees
Information Technology and Services
Software Development
E-commerce
Marketing Technology
About Bloomreach
Bloomreach is a leading digital experience platform company that specializes in helping businesses deliver personalized customer experiences across digital channels. Founded in 2009, Bloomreach offers AI-driven solutions including site search, content management, and digital commerce optimization to enhance customer engagement and drive revenue growth. Their platform integrates data from multiple sources to provide actionable insights and enable marketers and merchandisers to create relevant, personalized experiences at scale. Bloomreach serves a global client base across retail, financial services, and other industries, positioning itself as a key player in the digital transformation and e-commerce technology space.
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Description
- Bloomreach is building a leading agentic platform for personalization, revolutionizing customer engagement through AI-driven solutions.
- The Account Manager in the Content BU handles a defined set of CMS customers, ensuring retention, renewal execution, and identifying expansion opportunities.
- Responsibilities include managing account activity, coordinating renewal cycles, collaborating with partners, preparing QBRs, maintaining CRM data, and supporting SLA adherence.
- The role emphasizes account planning, managing sales processes, client focus, collaboration, strategic thinking, and technical understanding of CMS architectures.
- Qualifications include at least 3 years of experience in account management, customer success, sales, or consulting for B2B SaaS or digital agencies, with familiarity in enterprise CMS/web platforms and partner motions.
- Success is measured by renewal rates, churn reduction, expansion wins, forecast accuracy, and service bookings.
- The company promotes a culture of freedom, trust, flexible working hours, virtual-first environment, personal development, well-being programs, and competitive benefits including stock options, bonuses, paid volunteer days, and parental leave.
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Requirements
- Minimum 3 years Experience in Account Management, Customer Success, Sales, or Consulting for B2B SaaS and/or digital agencies with enterprise CMS/web platform projects.
- Familiarity with agency/SI partner motions and supporting RFPs/tenders with Procurement teams.
- Strong communication, organization, and cross‑functional coordination with CS, PS, Support, Product, and Engineering.
- CRM/forecast discipline and comfort with structured sales methodologies.
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Benefits
- Flexible working hours to accommodate working style.
- Work virtual-first with several Bloomreach Hubs across three continents.
- Paid days off for volunteering activities (up to 5 days).
- Personal development workshops and competency maps.
- Access to a communication coach and leader development programs.
- Annual $1,500 professional education budget for courses, certifications, etc.
- Employee Assistance Program with counselors.
- Subscription to Calm sleep and meditation app.
- Quarterly 'DisConnect' days for unwinding.
- Organized sports, yoga, and meditation activities.
- Extended parental leave up to 26 weeks for primary caregivers.
- Restricted Stock Units or Stock Options depending on role and seniority.
- Company performance bonus participation.
- Employee referral bonus up to $3,000.
- Celebration of work anniversaries ('Bloomversaries').